How do I make sure that my email reaches the recipient?
Troubleshooting
- Mistype
Make sure that the email address was entered correctly. - Send email manually
Send the email manually from your email program to see if an error message occurs. - Too many emails sent at once
If you send emails for multiple recipients at the same time, the system may recognize this activity as suspicious and the emails could end up in the spam folder. - Emails end up in the spam folder
To avoid emails ending up in the spam folder, it is recommended to add onboard as a trusted sender in your email client.